Case Manager

Position Title: Case Manager, Youth Programs

Reports To:    Director of Youth Programs

Job Summary:

Under the direct supervision of the Director of Youth Programs, Case Manager performs administrative and technical work in planning, coordinating, and administering needs assessments for youth. Case Manager will develop and maintain effective relationships with clients/at-risk youth and will counsel participants in academic, vocational, employment and personal issues.  Case Manager works in collaboration with staff, partner agencies, sponsors, schools, juvenile courts and other youth service providers in the delivery of services.  Case Manager provides individual support guidance, instruction, and mentorship to youth participants and their families.  He/she will be responsible for intake and assessment of customers, referrals to applicable social service providers and tracking and recording participant progress.


Principal Duties:

  1. Perform intake and assessment of youth clients- determining needs, level of interest, skills, and ability. Assess youth for additional social, health, education or employment needs, and make timely referrals to appropriate providers (such as drug treatment, housing shelters, mental health counseling, vocational training/educational resources, etc.)
  2. Input and maintain customer’s information and progress in database and appropriate forms, to include assessments, evaluations, referrals, etc.
  3. Partner with other agencies and programs to coordinate group activity and training as needed for youth.
  4. Encourage youth engagement in post-secondary education through exploration of college, career pathways, apprenticeships and other training opportunities.
  5. Mediate, problem-solve and coordinate individual services for clients
  6. Attend agency, school and community meetings. Serve on committees and task forces.
  7. Assist in the development of program goals and procedures.
  8. Provide mediation and crisis intervention as needed
  9. Perform other duties as assigned.


Minimum Requirements:

  1. Bachelor’s degree in social work, human services, Sociology, Social Work or related field, or equivalent combination of education and work experience with youth.
  2. Two years experience in providing education, employment and/or training services to at-risk youth or teens.
  3. Two years experience in case management with at-risk youth, including counseling and coordination of services.
  4. Ability to work both independently, with considerable self-direction, and as a contributing member of a team.
  5. Ability to communicate effectively, both orally and in writing, with individuals from a wide range of professional and cultural backgrounds.
  6. General understanding of labor market, employer base, social service and educational institutions in Chicago/Cook County.
  7. Must have independent reliable transportation to travel independently
  8. Ability to work within the schedule agreed upon with your supervisor and flexibility to work some nights and weekends as necessary.
  9. Must pass the Background check
  10. Proficient in Microsoft Office software.
  11. National Sex Offender Public Registry clearance

Submit resumes and cover letters to Include the position title in your subject line. 

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